Is Tovara reputable? Our honest answer to your questions.

Is Tovara legitimate? Our honest answers to your questions.

Short answer: Tovara is an operational online shop with over 20,000 orders delivered in the DACH region. Our products can be returned to our returns warehouse in Germany. Refunds are issued immediately upon receipt of goods at the warehouse. We offer a 100-day money-back guarantee and are listed on Trustpilot with over 100 verified reviews. Watchlist Internet, the official Austrian consumer protection organization, confirms on its Tovara page: Tovara is not a fake shop.

You are here because you have doubts

If you've landed on this page, you've probably googled Tovara. Maybe you've come across mixed reviews. Some enthusiastic, some critical. You want to know if you can order here without losing your money.

This page is the direct answer. No marketing speak. No hand-picked 5-star reviews. The real questions, the real answers. Where we're good, we say it. Where we're not yet perfect, we say that too.

The questions you currently have

Is Tovara a fake shop?

No. Watchlist Internet, the official Austrian internet consumer protection organization (ÖIAT, funded by the Federal Ministry of Social Affairs and the Federal Criminal Police Office), explicitly confirms this on its Tovara page: "This online shop is not a fake shop." Over 20,000 customers in DACH have ordered from us and received their products. We are a real company with real delivery and a real guarantee.

How long does delivery take with Tovara?

Currently an average of 5 to 7 business days in Germany (order to delivery). Over 90% of all orders reach you within 7 business days. Shipping is CO2-neutral via DHL. As soon as your order leaves the warehouse, you will receive a tracking number by email.

Do I have to return items abroad?

No. We operate our own returns warehouse in Germany. Returns are sent exclusively to the German address you receive when registering for a return. No Hong Kong, no France, no third country.

When do I get my money back for a return?

As soon as your return arrives at our warehouse, we initiate the refund on the same day. The payout via your bank or PayPal then typically takes another 2 to 5 business days until the amount is visible in your account.

What does Trustpilot say about Tovara?

We currently have over 100 verified reviews on Trustpilot. Both enthusiastic and critical voices, as it should be with a real shop. Our average rating has been rising since early 2026 because we have significantly improved delivery times and service. You can see for yourself: Tovara on Trustpilot.

Who is behind Tovara?

Tovara was founded by a small team of amateur cooks, product developers and material specialists. Our goal: cookware that you hold in your hand every day and doesn't end up in the trash after 18 months. Pans without PFAS and without disposable coatings. More on our About Us page. Our full imprint with all company details can be found at tovara.de/policies/legal-notice.

What happens if I am not satisfied?

100-day money-back guarantee. No questions asked. You write to support@trytovara.com, we send you the return instructions. As soon as the package is in our German warehouse, the money is on its way to you.

What is important to us

We are a small brand and are growing step by step. We make mistakes, that's part of it. What you can expect from us:

  • Honest quality at fair prices. No brand surcharge.
  • PFOA and PFOS-free coatings that still work after years.
  • Durability instead of throwaway culture. Every piece should remain in the kitchen for years.
  • Service as part of the product. Real answers within 24 hours during business days.

Where you can check us out yourself

This page is continuously updated. If you have any further questions, please write to us at support@trytovara.com. We read every message and respond within 24 hours during business days (Mon to Fri, 08:00 to 17:00).

Last updated: May 26, 2026