Privacy policy

Last updated: June 9, 2026

This Privacy Policy explains how Yiwu Guansheng Trading Firm ("Tovara", "we", "us") collects, uses, and protects your personal information when you visit or make a purchase from trytovara.com (the "Site").

Information we collect

When you visit the Site, we collect:

  • Order and account information: your name, billing and shipping address, email address, phone number, and payment confirmation (we never see or store full card numbers).
  • Information you give us: messages you send to support, reviews, and survey responses.
  • Device and usage information: your IP address, browser type, time zone, the pages you view, and how you interact with the Site. This is collected through cookies and similar technologies.

How we use your information

We use your information to:

  • Process and ship your orders and send order updates
  • Provide customer support
  • Send marketing emails if you have opted in (you can unsubscribe at any time)
  • Detect and prevent fraud
  • Improve the Site and our products

How we share your information

We share your information only with service providers who help us run the business, including:

  • Shopify, which powers our online store
  • Payment processors, which handle your payment securely
  • Shipping and fulfillment partners, to deliver your order
  • Klaviyo, for order confirmations and email marketing
  • Meta and Google, for advertising and analytics

We do not sell your personal information for money.

Cookies

We use cookies to run the Site, remember your cart, and measure advertising. You can control cookies through your browser settings or our cookie banner.

Data retention

We keep your order information for as long as needed to fulfill your order and to meet legal, accounting, and reporting requirements.

Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise any of these rights, email us at support@trytovara.com.

Your California privacy rights (CCPA)

If you are a California resident, the California Consumer Privacy Act gives you the right to:

  • Know what personal information we collect about you and how we use and share it
  • Request deletion of the personal information we hold about you
  • Opt out of the sale or sharing of your personal information. We do not sell your personal information for money, and we do not share it in a way that requires an opt-out under the CCPA.
  • Non-discrimination: we will not treat you differently for exercising any of these rights.

To exercise your California rights, email us at support@trytovara.com with the subject line "California Privacy Request". We will verify your request and respond within the time required by law.

International data transfers

Tovara operates from outside the United States. When you place an order, your information may be transferred to and processed in the European Union and other countries. We take steps to protect your information in line with this policy.

Children

The Site is not directed to children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed.

Contact

Questions about your privacy or this policy? Email us at support@trytovara.com.