Orders & shipping
When will my order arrive?
Orders are processed within 1-2 business days. Standard delivery takes 6-10 business days after your order ships. As soon as your package is on its way, you automatically receive a shipping confirmation with a tracking link by email.
What does shipping cost?
Shipping is free on every order, with no minimum. Details are in our Shipping Policy.
Where do you ship?
We currently ship to all 50 US states.
I have not received a shipping confirmation yet. What should I do?
Most orders ship within 1-2 business days. If you have not received a shipping confirmation after 4 business days, please email us at info@trytovara.com.
My package is marked as delivered but has not arrived.
Please check with neighbors first and look at all mailboxes and drop-off spots. If the package still cannot be found, email us right away at info@trytovara.com so we can open an investigation with the carrier.
I was not home. What happens now?
If no signature is required, the carrier may leave the package at your door, in your mailbox or with a neighbor. Otherwise the carrier leaves a notice and attempts delivery again on the next business day, or the package goes to a local pickup point.
I entered a wrong address.
Please contact us as soon as possible at info@trytovara.com. As long as the package has not shipped, we can correct the address. After shipping, only the carrier can reroute the package.
Returns & refunds
What is your return policy?
Every order comes with a 100-day money-back guarantee, starting the day your order is delivered. If you are not happy, contact us within those 100 days and we will make it right.
How do I start a return?
Email us at info@trytovara.com before sending anything back. You will receive the return address and simple instructions from us. Please do not ship anything without registering it first, as we cannot match unannounced packages to your order.
Who pays for return shipping?
Return shipping is paid by the customer. If the product is defective or we made a mistake, we cover those costs, of course.
When do I get my money back?
Your refund is issued to your original payment method once the return is confirmed. Depending on your bank or card issuer, it can take 5-10 business days to appear on your statement.
What if I already used the product?
You can still return it. Since we can then only pass it on as an open-box item, we refund half the purchase price. If you return it unused, you receive a full refund. We would rather tell you upfront than surprise you later.
What if my order arrives defective or damaged?
Contact us within 7 days of delivery at info@trytovara.com with your order number and photos of the damage. We will take care of a replacement or a refund, including shipping costs.
Order changes & cancellation
Can I change or cancel my order?
Please contact us as soon as possible at info@trytovara.com. As long as the order has not been processed, we can make changes or cancel it.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. Details are in our Payment Terms.
Is my payment secure?
Yes. All payments are transmitted encrypted (TLS/SSL). We do not store credit card data. Processing is handled by PCI DSS certified payment providers.
Company & contact
Is Tovara a legitimate shop?
Yes. Tovara has shipped more than 20,000 orders in Europe since launch, offers a 100-day money-back guarantee and is listed on Trustpilot with more than 100 verified reviews. We answer all the critical questions openly on a dedicated page: Is Tovara legit? Our honest answer.
Company: CHULO LLC
Website name: Tovara
Business address: 30 N Gould St, Sheridan, WY 82801, United States
Email: info@trytovara.com
Service hours: Monday to Friday, 8 am to 5 pm CET (closed Saturday and Sunday)