From the Tovara team. Last updated: September 5, 2026. Questions? info@trytovara.com
Short answer: Tovara is an operating online shop that has shipped more than 20,000 orders in Europe since launch and now ships to the United States from trytovara.com. Every order comes with a 100-day money-back guarantee. Refunds are issued once your return is confirmed, usually within a few business days. We are listed on Trustpilot with more than 100 verified reviews, and Watchlist Internet, Austria's official consumer protection organization for online shopping, states on its Tovara page that Tovara is not a fake shop.
You are here because you have doubts
If you landed on this page, you probably googled Tovara. Maybe you found mixed reviews, some enthusiastic, some critical. You want to know whether you can order here without losing your money.
This page is the direct answer. No marketing speak. No hand-picked five-star reviews. The real questions, the real answers. Where we are good, we say so. Where we are not perfect yet, we say that too.
Common questions about Tovara
Is Tovara a fake shop?
No. Watchlist Internet, Austria's official internet consumer protection organization (funded by the Austrian Federal Ministry of Social Affairs and the Federal Criminal Police Office), states this explicitly on its Tovara page: this online shop is not a fake shop. More than 20,000 customers in Europe have ordered from us and received their products. We are a real company with real deliveries and a real guarantee.
How long does delivery take?
Orders are processed within 1-2 business days and standard delivery takes 6-10 business days after shipping. As soon as your order leaves the warehouse, you get a tracking number by email.
How do returns work?
You email us, we send you the return address and instructions, you ship the package back with tracking. Please never send anything back without registering it first, because we cannot match unannounced packages to an order.
When do I get my money back on a return?
As soon as your return is confirmed, we issue the refund to your original payment method. Depending on your bank or card issuer, it can take 5-10 business days to appear on your statement.
What does Trustpilot say about Tovara?
We currently have more than 100 verified reviews on Trustpilot, enthusiastic ones and critical ones, the way it has to be for a real shop. Our average rating has been rising since early 2026 because we have significantly improved delivery times and service. See for yourself: Tovara on Trustpilot.
Does Tovara advertise with test-winner awards?
No. Tovara has never advertised with a result from any consumer testing institute and does not call itself a test winner anywhere. What our quality claims actually rest on: more than 100 verified reviews on Trustpilot, more than 20,000 orders shipped, and our 100-day money-back guarantee. That lets you test the pan in your own kitchen, and if it does not win you over, you get your money back.
Who is behind Tovara?
Tovara was founded by a small team of home cooks, product developers and materials specialists. Our goal: cookware that feels right in your hand every day and does not end up in the trash after 18 months. Pans without PFAS and without a throwaway coating. Read more on our About us page. The US store is operated by CHULO LLC, 30 N Gould St, Sheridan, WY 82801.
What happens if I am not satisfied?
100-day money-back guarantee. No discussion. You write to info@trytovara.com, we send you the return instructions. As soon as the return is confirmed, your money is on its way back to you.
What matters to us
We are a small brand and we grow step by step. We make mistakes, that is part of it. What you can expect from us:
- Honest quality at fair prices. No brand markup.
- Pure titanium cooking surfaces without PFAS, PTFE or any coating that can peel.
- Durability instead of throwaway culture. Every piece is meant to stay in your kitchen for years.
- Service as part of the product. Real answers within 24 hours on business days.
Check for yourself
This page is updated regularly. If you still have questions, write to info@trytovara.com. We read every message and reply within 24 hours on business days (Monday to Friday, 8 am to 5 pm CET).